Privacy Policy

This Privacy Policy describes how ESwissAG, located at:

12 Canton strasse,
Lucerne, Canton of Lucerne,
6003
Switzerland

("we", "us", or "our"), collects, uses, and protects your personal data when you use our online platform.

We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable data protection laws, including the European Union's General Data Protection Regulation (GDPR) and Swiss data protection laws.

1. Data Controller

The data controller responsible for the processing of your personal data is ESwissAG, with the address provided above.

2. Data We Collect

We may collect and process the following types of personal data when you use our site or this service:

• Information you provide to us: We collect information you voluntarily provide, for example, when you contact us with inquiries, submit feedback, or use features that require input from you. This might include details you provide to help us answer your questions or tailor information for you.
• Usage Data: We automatically collect information about how you access and use our online platform. This includes details about your visits, such as the pages you view, the time spent on those pages, your clicks, internal links clicked, search terms used, and other usage statistics.
• Technical Data: We collect technical information about the device and connection you use to access our service, including your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Location Data: Certain features, such as digital route planning tools for mountainous regions, may require access to or input of location information. We only process such data if you explicitly provide it or grant permission for its collection through your device settings for these specific functionalities.

3. How We Use Your Data

We use the data we collect for various purposes related to providing and improving our service, including:

• To provide you with the information and services you request, such as information on Swiss road travel regulations and e-vignettes, or digital route planning functionalities.
• To improve, operate, and maintain our online platform and services.
• To understand how users access and use our site to enhance user experience and functionality.
• To respond to your inquiries and provide customer support.
• To ensure the security and integrity of our service.
• To comply with legal obligations and protect our legal rights.

We process your data based on the following legal grounds:

• Performance of a contract: Where the processing is necessary to provide the services you have requested.
• Legitimate interests: Where processing is necessary for our legitimate interests, such as improving our services, ensuring network security, and understanding user behaviour, provided these interests are not overridden by your data protection rights.
• Consent: Where you have given us explicit consent to process your data for a specific purpose, such as providing location data for route planning. You have the right to withdraw your consent at any time.
• Legal obligations: Where processing is necessary to comply with a legal obligation.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

5. Sharing Your Data

We do not sell your personal data to third parties.

We may share your data with trusted third-party service providers who perform services on our behalf, such as website hosting, data analytics, and technical support. These third parties are obligated to protect your data and use it only for the purposes for which we disclose it to them.

We may also disclose your data if required by law, legal process, or governmental request, or to protect our rights or the safety of our users or the public.

6. International Data Transfers

Your data may be stored and processed in Switzerland or other countries where our service providers are located. When transferring your data to countries outside of Switzerland or the European Economic Area, we ensure that appropriate safeguards are in place to protect your data, such as relying on adequacy decisions, Standard Contractual Clauses, or other legally approved mechanisms.

7. Your Data Protection Rights

Under GDPR and applicable data protection laws, you have certain rights regarding your personal data:

• Right of Access: You have the right to request confirmation of whether we process your personal data and to access that data.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
• Right to Object to Processing: You have the right to object to the processing of your personal data under certain circumstances, particularly where we process data based on legitimate interests.
• Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.
• Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority responsible for data protection.

To exercise any of these rights, please contact us in writing using the physical address provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

10. Links to Third-Party Sites

Our online platform may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us in writing at:

ESwissAG
12 Canton strasse,
Lucerne, Canton of Lucerne,
6003
Switzerland